Service Manager
Addison, TX
Full Time
Experienced
BENEFITS
DUTIES & RESPONSIBILITIES
- Pay: $85,000 – $100,000 a year– based on experience
- Medical, Dental, and Vision health insurance elections
- Voluntary STD, Life, hospital, identity theft, and Accident coverage
- 401K
- Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance offered at no cost
- Weekly Pay
- Pay Card option
- Online pay stub access
- 24-7 office support
DUTIES & RESPONSIBILITIES
- Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
- Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
- Orders parts to maintain adequate supplies.
- Provides training and assistance to staff mechanics.
- Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
- Evaluates all equipment after repairs, maintenance, or safety checks.
- Documents equipment status before and after rental.
- Handles customer complaints regarding equipment condition or operation
- Promote safety awareness
- Perform quality control checks
- Update, maintain and keep organized equipment service records
- Create, update, close and bill work orders
- File warranty claims in a timely fashion
- Commission New Equipment
- Order parts, return parts, and perform parts inventory
- Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
- Reporting to include: - Equipment up/down - Open work order report - Warranty claim summary report - Parts detail reporting - Service department financial summary - Open PO report - Tech paid hours vs. worked hour report
- Perform other duties assigned as assigned by the manager.
- Valid driver’s license
- Extensive experience in the repair and maintenance of aerial equipment, generators, light towers, and compressors.
- Knowledge of work planning and scheduling and other supervisory activities
- Strong understanding of equipment capabilities and safety requirements.
- Clear perspective of maintenance and repair issues in the industry
- Planning and management experience
- Computer literacy
- Reporting experience
- Inventory management experience
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
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